Support Center
Need help? We are here to ensure your AI agent is running smoothly 24/7.
Email Support
Recommended for technical issues, account questions, or bug reports.
support@askmitra.com →Response time: < 4 hours
Knowledge Base
Explore our guides on setup, customization, and best practices.
View Documentation →Self-service • Instant
Frequently Asked Questions
My products aren't syncing. What should I do?
First, ensure you have clicked "Start Sync" in the dashboard. If your store is password-protected, you must enter a valid Shopify Admin API Access Token in the Settings tab.
Can I customize the chatbot's colors?
Yes! Go to Dashboard > Settings > Widget Appearance. You can set the primary color, launcher icon, and welcome message to match your brand.
How do I install Mitra?
Copy the installation snippet from the "Configure Widget" tab in your dashboard and paste it into your store's theme layout file (e.g., theme.liquid) just before the closing </body> tag.