Privacy Policy

Last Updated: January 1, 2026

At Mitra ("we", "our", "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI sales agent service.

1. Information We Collect

We collect information to provide and improve our AI services:

• Account Information: Name, email address, password, and Shopify store URL.
• Store Data: Product catalogs, inventory levels, order history (for analytics), and store settings. This is synced securely via Shopify's API.
• Usage Data: Chat transcripts between your customers and the AI agent, IP addresses, and browser types.

2. How We Use Your Information

We use the collected data for specific purposes:

• To operate and maintain the Mitra AI Service.
• To train the AI model specifically for your store (we do not use your data to train models for other merchants).
• To generate analytics regarding sales performance and missed opportunities.
• To communicate with you about updates, security alerts, and support.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting via AWS/Vercel, payment processing via Stripe).
• Legal Requirements: If required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures, including encryption in transit (SSL/TLS) and at rest. However, no method of transmission over the Internet is 100% secure.

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data.

To exercise these rights, please contact us at privacy@askmitra.com.

6. Contact Us

If you have questions about this privacy policy, please contact us: