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To Change Firmware on Samsung Devices
did you install any custom rom? i believe j2 has android kitkat so did you try to upgrade to lollipop or something?
if yes, i think thats the reason for this problem….
even if thats not the case there is actually a quick fix
just try clearing data of the “phones app”…if it doesnt solve it just try uninstalling updates and try updating again….if this also doesnt solve your problem then try formatting your device to factory default…
another but not recommeded solution is to try downloading phones apk from apkpure or similar site….but you might run into issues like app not supported etc…
p.s
i dont think phones is available in playstore …if it is then try downloading from there…or maybe galaxy store
goodluck
mil xha vaney try reinstalling firmware.
Might be problem in firmware,
If you have a pc it’s easy to change firmware.
I will give instruction after meeting 🙂
Change Your firmware,